Call a Specialist Today! 800-886-4561| Free Shipping! 
Priority Technical Support
WatchGuard Gold Support
Your Always-On Security Partner — Because Downtime Isn't an Option
Why Gold Support Exists
Most teams today are running lean. You may not have the bandwidth to troubleshoot complex network issues or sift through endless documentation.
Gold Support bridges that gap — combining immediate access to WatchGuard engineers, rapid response, and continuous updates that keep your defenses strong long after deployment.
At WatchGuard, we understand just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster.
The Real-World Problem: When Minutes Matter, Support Shouldn't Wait
Your network doesn't sleep — and neither do the threats targeting it.
When something goes wrong, you can't afford hours (or days) of uncertainty
Whether you're a network administrator, security engineer, or business owner, the reality is simple: Every minute of downtime costs money, productivity, and trust.
Gold Support gives you peace of mind
WatchGuard Gold Support gives you priority access to expert help 24x7, faster response times, and peace of mind that your network — and your reputation — are protected around the clock.
"With Gold Support, we don't panic anymore. If something happens, we know WatchGuard's got us covered — instantly."
What You Get with WatchGuard Gold Support
Expert help when you need it most — with no limits and no delays.
| Feature | What It Means for You |
|---|---|
| 24x7 Direct Technical Support | Talk to real WatchGuard experts any time — day or night. No waiting for business hours. |
| Priority 1-Hour Response for High-Severity Issues | When the problem is critical, you get help fast — within 60 minutes, not 4 hours. |
| Unlimited Support Cases | Call or open as many cases as you need; we never cap your access. |
| Advance Hardware Replacement | If your appliance fails, we ship a replacement immediately via next-day air — no delays. |
| Ongoing Software Updates and Patches | Stay protected with the latest features and fixes — included for the life of your Gold Support term. |
How It Solves Real Problems
Reduced Downtime
Priority routing ensures critical cases reach a technician within an hour — helping your team recover faster.
Fewer Surprises
Automatic software updates mean your systems evolve as threats do.
Predictable Costs
No extra fees for opening additional cases or requesting help.
Confidence in Every Device
Hardware warranty includes immediate advance replacement — so your business keeps moving, even if your appliance doesn't.
🚀 Key Benefits at a Glance
- Rapid 1-Hour Priority Response for Critical Cases
- 24x7 Global Support Coverage — whenever and wherever you need help
- Unlimited Support Cases — no limits, no hidden costs
- Advance Hardware Replacement — your replacement ships immediately
- Continuous Software Updates — new features, patches, and improvements included
✅ Included with Every Gold Support Plan
- 24x7 access to WatchGuard's in-house support engineers
- Unlimited support cases
- Live phone and web-based support options
- Advance hardware replacement via next-day air
- Continuous software updates and full-version upgrades
All included. All designed to minimize downtime, protect your investment, and simplify security management.
Why Customers Choose Gold Over Standard
- They've outgrown "good enough" support — business continuity matters too much to wait.
- They value faster human help when an outage hits.
- They want expert-level troubleshooting directly from WatchGuard engineers, not generalists.
- They need predictable response times and zero hidden fees.
Gold Support is built for organizations that can't afford to gamble with time — or trust.
Thinking About Standard Support?
Standard Support gives you access to 24x7 assistance, software updates, and advance hardware replacement — great for smaller environments or teams that can wait up to four hours for a high-severity response.
Compare Support Levels at a Glance
Choose the level of support that best fits your network's security landscape.
| Support Tier | Availability | Response Time (High) | Hardware Replacement | Software Updates | Technical Account Manager |
|---|---|---|---|---|---|
| Standard | 24x7 | 4 Hours | — | ||
| Gold (You Are Here) | 24x7 | 1 Hour | — | ||
| Platinum | 24x7 | 1 Hour (All Cases) |
Detailed Feature Comparison
| Standard | Gold | Platinum | |
|---|---|---|---|
| Technical Support | |||
| 24x7 Support | |||
| Number of support cases per annual subscription | Unlimited | Unlimited | Unlimited |
| Targeted Response Time | 4 Hour – Critical, High 8 Hours – Medium 24 Hours - Low |
Live Call - Critical 1 Hour – High 4 Hour – Medium, Low |
Live Call – All Phone Cases 1 Hour –All Web Cases All Cases Given Highest Priority |
| Web-Based Support | |||
| Phone-Based Support | |||
| Technical Account Manager | — | — | |
| Quarterly Account Review | — | — | |
| Remote Installation Services | Purchased separately | Purchased separately | Purchased separately |
| Software Support | |||
| Software Updates and Patches | |||
| New Feature Releases | |||
| Broadcast Updates and Alerts | |||
| Hardware Warranty | |||
| Advance Hardware Replacement | |||
| Premium 4-Hour RMA Service | Purchased separately | Purchased separately | Purchased separately |
| Spare and Replacement Parts | Purchased separately | Purchased separately | Purchased separately |
| Technical Training & Certification | |||
| Product Documentation and Guides | |||
| Technical Training Materials | |||
| Moderated Customer Forum | |||
| Support Renewals | |||
| Multi-Year Renewals | |||
| Five (5) Year Maximum Length | |||
When to Upgrade to Platinum
If your organization manages a complex or multi-site environment, Platinum adds a dedicated Technical Account Manager and quarterly reviews to keep your infrastructure optimized. But for most mid-sized companies, Gold hits the sweet spot — expert access, rapid response, and full protection without the enterprise overhead.
Note: For Platinum Support, the account must maintain an active Support contract for each appliance.
The Gold Standard of Confidence
When every minute matters, Gold Support is the difference between an incident and an outage.
It's not just a safety net — it's a partnership that keeps your organization resilient, responsive, and secure.
Because real support isn't reactive — it's ready.
Download Support Datasheet (PDF)How to Buy WatchGuard Firebox Security Packages
Understanding your options for comprehensive network security
Understanding WatchGuard Security Bundles
WatchGuard offers three pre-configured security bundles that combine essential services with support at different levels. Each tier builds upon the previous one, giving you the flexibility to choose the right level of protection for your organization.
Standard Support
The foundation of WatchGuard security
- 4-hour response time
- Software updates & upgrades
- Hardware warranty
- 24/7 technical support
Basic Security Suite
Standard Support + Essential UTM Services
- Everything in Standard Support
- Gateway AntiVirus
- Intrusion Prevention Service (IPS)
- WebBlocker
- Spam Blocker
Total Security Suite
Complete Protection with AI-Powered XDR
- Everything in Basic Security Suite
- APT Blocker
- DNSWatch
- Threat Detection & Response
- IntelligentAV
- Data Loss Prevention
- Dimension Command
Bundle Comparison at a Glance
| Feature/Service | Standard Support | Basic Security Suite | Total Security Suite |
|---|---|---|---|
| Technical Support (24/7) | |||
| Software Updates | |||
| Hardware Warranty | |||
| Gateway AntiVirus | |||
| Intrusion Prevention (IPS) | |||
| WebBlocker | |||
| Spam Blocker | |||
| APT Blocker | |||
| Threat Detection & Response | |||
| IntelligentAV | |||
| Data Loss Prevention | |||
| DNSWatch |
Upgrading or Renewing?
If you already have a WatchGuard Firebox with an active subscription, you can:
- Upgrade from Standard Support to Basic Security Suite or Total Security Suite
- Upgrade from Basic Security Suite to Total Security Suite
- Renew your existing bundle at the same tier
Upgrades are pro-rated based on your remaining subscription time, so you only pay for what you use.
Competitive Trade-In
Switching from a competitor? WatchGuard's Trade Up program offers exclusive discounts when you trade in your existing firewall for a new WatchGuard Firebox.
Learn About Competitive Trade UpWatchGuard Trade Up
Already a WatchGuard customer? Upgrade from your earlier-generation appliance to the latest solutions at up to 25% off standard pricing.
Learn About Trade Up ProgramÀ La Carte Security Services
Prefer to build your own security stack? You can also purchase individual security services separately and combine them with Standard Support. However, bundles offer significant cost savings compared to purchasing services individually.
Complete Your Security Stack
Expand your WatchGuard protection beyond the firewall with these complementary solutions:
Secure Wi-Fi
Cloud-managed wireless access points with WatchGuard security built-in.
Explore Wi-Fi Solutions →Endpoint Security
Advanced endpoint protection with EDR, EPP, and zero-trust network access.
Explore Endpoint Security →AuthPoint MFA
Multi-factor authentication to protect user access and prevent credential theft.
Explore AuthPoint →Cloud & Virtual Firewalls
Extend WatchGuard protection to cloud environments with FireboxV and Firebox Cloud.
Explore Cloud Solutions →Management & Analytics
Centralized visibility and reporting with WatchGuard Cloud and Dimension.
Explore Management Tools →Firebox Appliances
Browse all WatchGuard Firebox models for tabletop and rackmount deployment.
View All Firebox Models →Ready to Purchase?
Select Standard Support, Basic Security Suite, or Total Security Suite based on your security needs.
Find your Firebox model in the pricing table below and choose your subscription term (1 or 3 years).
Click the purchase button, and our team will process your order and send you activation instructions.
Questions? Contact our team for personalized recommendations.
Select your model to add to cart
Use the selector above to jump to your device in the table.
Pricing notes
- If a product's end‑of‑life (EOL) date has passed, support will not be available after that date, even with a 1‑year contract. See WatchGuard Legacy Products for guidance and replacement options.
- Pricing and availability subject to change without notice.
- Can't find the part you are looking for? Contact us today!
Our Price: $1,560.00
Our Price: $3,735.00
Our Price: $725.00
Our Price: $1,750.00
Our Price: $315.00
Our Price: $750.00
Our Price: $3,110.00
Our Price: $7,460.00
Our Price: $435.00
Our Price: $1,045.00
Our Price: $560.00
Our Price: $1,345.00
Note: End of Life (EOL) for the Firebox M440 is 01 Nov 2024 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $1,625.00
Our Price: $3,120.00
Our Price: $7,485.00
Our Price: $910.00
Our Price: $2,195.00
Our Price: $1,415.00
Our Price: $3,390.00
Our Price: $1,960.00
Our Price: $4,705.00
Note: End of Life (EOL) for the Firebox T15 is 01 Mar 2027 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $100.00
Note: End of Life (EOL) for the Firebox T15 is 01 Mar 2027 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: $225.00
Note: End of Life (EOL) for the Firebox T15-W is 01 Mar 2027 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $120.00
Note: End of Life (EOL) for the Firebox T15-W is 01 Mar 2027 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: $275.00
Our Price: $135.00
Our Price: $320.00
Our Price: $155.00
Our Price: $375.00
This SKU can be used to renew a current Firebox T25 Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T25 appliance.
Our Price: $152.00
This SKU can be used to renew a current Firebox T25 Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T25 appliance.
Our Price: $362.00
This SKU can be used to renew a current Firebox T25-W Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T25-W appliance.
Our Price: $175.00
This SKU can be used to renew a current Firebox T25-W Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T25-W appliance.
Our Price: $423.00
Note: End of Life (EOL) for the Firebox T35 is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $226.00
Note: End of Life (EOL) for the Firebox T35-W is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $273.00
This SKU can be used to renew a current Firebox T45 Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T45 appliance.
Our Price: $250.00
This SKU can be used to renew a current Firebox T45 Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T45 appliance.
Our Price: $595.00
This SKU can be used to renew a current Firebox T45-CW Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T45-CW appliance.
Our Price: $298.00
This SKU can be used to renew a current Firebox T45-CW Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T45-CW appliance.
Our Price: $717.00
Our Price: $250.00
Our Price: $595.00
This SKU can be used to renew a current Firebox T45-W-PoE Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T45 appliance.
Our Price: $339.00
This SKU can be used to renew a current Firebox T45-W-PoE Gold Support subscription, or to add a Gold Support subscription to an existing Firebox T45-PoE appliance.
Our Price: $814.00
Note: End of Life (EOL) for the Firebox T55 is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $358.00
Note: End of Life (EOL) for the Firebox T55-W is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $429.00
Note: End of Life (EOL) for the Firebox T70 is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: $445.00
Our Price: $1,560.00
Our Price: $3,735.00
Our Price: $725.00
Our Price: $1,750.00
Our Price: $315.00
Our Price: $750.00
Our Price: $3,110.00
Our Price: $7,460.00