Powering Remote Work
Make working from home safe and easy

WatchGuard continues to serve our customers and partners, while supporting the needs of the communities in which we operate. Steps WatchGuard has taken to ensure business continuity include:

Social distancing: Mandated work-from-home has been implemented for employees who are based in our offices in Seattle (US and WatchGuard headquarters), China, Singapore, and Italy.

Travel restrictions: Following the CDC travel guidelines, WatchGuard has ceased all non-essential business travel, including travel in/out of Level 2 or Level 3 risk countries.

Production: WatchGuard confirmed supply inventory will meet forecasted needs and we continue to work with our vendors to ensure the long-term availability of all of our products.

Supply chain: We maintain daily contact with our manufacturers, freight forwarders and other points in the supply chain to assess, manage, and mitigate issues.

Service availability: We are working to ensure that all Cloud services, including WatchGuard Cloud, AuthPoint, Threat Detection and Response, Wi-Fi Cloud and DNSWatch/DNSWatchGO remain at 100% capacity during this time of increased demand.

Access to Support: Our Customer Support team remains fully operational. The team has a work-from-home/business continuity response plan for instances such as this and customers will not notice any difference in service and support.

Order administration: Our sales and order processing functions are operating as usual with all personnel working remotely and providing 100% coverage for all accounts and order processing.

Secure connectivity to corporate headquarters is essential if your remote employees are going to achieve maximum productivity. Virtual Private Networks (VPNs) add a layer of security to private and public networks, allowing individuals and organizations to send and receive data safely over the Internet. A VPN creates secure connections between computers or networks in different locations back to the corporate network. Organizations rely on a VPN to offer secure connectivity to remote locations and users. Operating at the network layer, a client-based VPN provides users access to the entire network.

Three types of client-based VPN connectivity offered:

• IPSec VPN client - A full-featured VPN client, powered by NCP, compatible with all versions of Fireware. Supports all WatchGuard Mobile VPNs with IPSec configuration settings.
• Mobile VPN with IKEv2 - Mobile VPN with IKEv2 uses IPSec to provide superior encryption and authentication. Supports connections from a wide range of operating systems.
• Mobile VPN with SSL - Mobile VPN with SSL uses Transport Layer Security (TLS) to secure connections between a remote computer and your protected network.

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While many VPN options are available on the market, not all offer the same level of protection and flexibility. The WatchGuard IPSec VPN Client is a premium service that gives both the organization and its remote employees a higher level of protection and a better VPN experience. Compatible with Windows and Mac OS X, the IPSec VPN is the ideal solution for employees who frequently work remotely or require remote access to sensitive resources.

Feature & Benefits:

• Two-Factor Authentication – Fully compatible with WatchGuard AuthPoint, the IPSec VPN client adds another layer of security by requiring two types of credentials without the need for specialized hardware. Integration with other leading MFA vendors is also supported.
• Always On – VPN client will reconnect automatically should a connection drop. Even when the user’s device goes to sleep, it will reconnect to the VPN once it’s back on.
• Windows Pre-Logon – Users can log on to a Windows domain even if they are not in the network. For easy access, Windows and VPN login credentials can be configured to be the same.
• Seamless Roaming – Users can change from one Internet communication medium (LAN/WLAN/3G/4G) to another without dropping the VPN connection. For example, connect with Wi-Fi at a coffee shop, then switch to an Ethernet connection at work, then switch to your Wi-Fi at home. The VPN connection does not drop.
• Integrated Personal Firewall – Our Friendly Net Detection feature recognizes whether a network is secure or not and then applies the appropriate firewall settings. This is especially useful in businesses like retail stores and mall kiosks that want to offer their customers a specific application.